Crooked Stick Ltd

Transparent pricing

it's about building cathedrals, rather than carrying bricks!

Click here to buy 'Great or Poor' The CD. Read by the Author. 1 hour 17 minutes. Giving an overview of the material and empowering you to take action to improve the service you give today! List price £12.99. Available here for £10 including P&P. Buy 3 copies and receive 1 extra FREE.

Service	Description	Price
Introductory Offers	We wouldn't want to commit our time and money to someone we don't know, so we don't expect you to.   These offers enable you to experience our work for a small fee and no obligation. They also enable us to get to know you well, so we can make sure we give you the best help possible for the most sensible price.	Initial 15 - 30 minute phone discussion : no charge. 2.5 Hour 'Business Surgery' (refundable against future work) : £170 (available in South West UK only) 3 Hour 'Introductory workshop' in your Organisation : £450 Choose from: 'GREAT or POOR': how to deliver excellent service: for managers 'Go the extra inch': how to give great service: for all personnel 'Fab or Drab': how to REALLY sell: for all personnel 'Effective communication': for all personnel 'Effective use of time': time management that works: for all Initial Full Day in your Organisation : £690
Service Delivery	These are our standard 'delivery' fees.   They include all preparation, materials, and personalisation to your needs.	Full Day : £970 1/2 Day : £590 Two or more days booked at once reduce these prices to: Full Day : £820 1/2 Day : £540 Coaching / 'ad hoc' work: circa £115/hour
Follow Up	These offers help you make the improvements work over the long term.   All these are adaptable to suit your individual needs.	Follow up meetings from £270 Special offer: 6 months 1:1 coaching for 2 hours a month: helping you apply the skills and learning: helpng you achieve a great result: fixed price of £999: (a 38% saving on ad hoc coaching bookings) Ongoing support: your 'virtual customer experience director' from £675 per month Ongoing staff development & measurement from circa £30 per person 'Great or Poor' Customer surveys by post: from £2 per completed survey 'Great or Poor' Customer surveys by phone: from £6 per completed survey
Special Offers	These offers are designed to make our services more easily available to SMEs in the West Country and Charities across the UK.	South West based SMEs: 20% discount on all training & consultancy Charities: 20% discount on all training & consultancy (Both these exclude other special offers) Train to Gain referrals in the South West: special deals available to help you get the most value from the budget available, please contact us for details
'Great or Poor': The System	‘Great or Poor’ is a simple and effective system to empower you and your organisation to deliver world class customer service consistently and excellently each and every day. Through this fixed price offer, you will receive all the tools and support you need to set this system up in your Organisation. This will enable you to continually deliver excellent customer experiences, and grow turnover and profitability through repeat business and referrals. Organisational effectiveness is the product of activities within a SYSTEM: this is the system to empower you to manage your most important asset ... your customer's experience of your service.	You receive: > Business Surgery > 1 hour coaching by phone following the Business Surgery > 2 hours setup and personalisation of material to your specific needs > 1 X 3 hour 'Great or Poor' workshop for all your people (including handouts and action plans) > 1 X 2 hour 'review workshop' about a month later, to check understanding and action > 2 X 1 hour coaching reviews by phone, following the sessions, to ensure the system works and delivers the results you need Normal Price £1560 + VAT Special offer price when booked as a package: £1250 + VAT