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We wouldn't want to commit our time and money to someone we don't know, so we don't expect you to.
These offers enable you to experience our work for a small fee and no obligation. They also enable us to
get to know you well, so we can make sure we give you the best help possible for the most sensible price.
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- Initial 15 - 30 minute phone discussion : no charge.
- 2.5
Hour 'Business Surgery' : £170
- Full Day 'Business Surgery': £370
- available in South West UK only
- 2.5 Hour 'Introductory workshop'
in your Organisation : £270
- 'GREAT or POOR':
how to deliver excellent service: for managers
- 'Go the extra inch':
how to give great service: for all personnel
- 'Fab or Drab': how to
REALLY sell: for all personnel
- 'Effective communication': for all personnel
- 'Effective use of time': time management that works: for all
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Market Research and Feedback |
Diagnosis before prescription.
We use the amazingly simple
and powerful 'Great or Poor' system. This delivers outstanding information, very quickly and cost effectively.
This serice includes all preparation, materials, and personalisation to your needs.
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Customer Surveys: - From £6 per result ... by phone
Your People: assessing their opinions and engagement - £270
per half day: includes full report and suggestions
'Ad hoc' market research work:
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These are our standard 'delivery' fees. They
include all preparation, materials, and personalisation to your needs.
If you're an SME in Devon, Cornwall,
Dorset or Somerset, we'll give you 20% discount on these rates.
If you're a Charity anywhere in the UK,
we'll give you 20% discount on these rates.
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- Full Day : £970
- 1/2 Day : £590
Two or more days booked at once reduce these prices to: - Full Day : £820
- 1/2 Day : £540
Coaching / 'ad hoc' work: circa £115/hour
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These offers help you make the improvements work over the long term.
All these are adaptable to suit your individual needs. |
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These offers are designed to make our services more easily available to SMEs in the West Country
and Charities across the UK.
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- South West based SMEs: 20% discount on all training & consultancy
- Charities:
20% discount on all training & consultancy
- (Both these exclude other special offers)
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'Great or Poor': The System
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‘Great or Poor’
is a simple and effective system to empower you and your organisation to deliver world class customer service consistently
and excellently each and every day.
Through this fixed
price offer, you will receive all the tools and support you need to set this system up in your Organisation. This will
enable you to continually deliver excellent customer experiences, and grow turnover and profitability through repeat
business and referrals.
Organisational effectiveness is the product of activities within a SYSTEM: this
is the system to empower you to manage your most important asset ... your customer's experience of your service.
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You receive:
> Business Surgery
> 1 hour coaching
by phone following the Business Surgery
> 2 hours setup and personalisation of material to your specific needs
> 1 X 3 hour 'Great or Poor' workshop for all your people (including handouts and action plans)
> 1 X
2 hour 'review workshop' about a month later, to check understanding and action
> 2 X 1 hour coaching reviews
by phone, following the sessions, to ensure the system works and delivers the results you need
Normal Price
£1560 + VAT
Special offer price when booked as a package: £1250 + VAT
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