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Great or Poor: The Manual
'Great
or Poor' is a simple and effective system to empower you and your organisation to deliver world class customer service
consistently and excellently each and every day.
It tells you what level of service is needed in order
to consistently grow and thrive.
· What gets in the way of the ‘blindingly obvious common sense’
of delivering this.
· How you can align your department, team or organisation to deliver this.
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How you can effectively measure this
to achieve ongoing, motivation, development and success.
It is packed full with practical ideas of actions you can actually take, and it is the
result of over 20 years of experience and 3 years of continuous research.
World class competition is always just
around the corner, and cutting edge service is winning business globally at an astonishing pace. The Internet will continue
to empower the customer like nothing before. For organisations to thrive, or even survive in this brave new world they must
deliver ‘great’ service, otherwise they’ll be ‘poor’.
This work is your tool to address
these issues consistently and excellently.
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Click here the buy 'Great or Poor': The Manual at the discounted price of £199. |
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