We like things to be clear and up-front, so here's our no nonsense Code of Practice.

What you should expect from us

• An honest approach
• Integrity to tell you things as they are, even if it means that this reduces our income
• No hidden agenda
• Access to a network of like minded professionals
• Access to, and use of, the top material in the business
• All work focused on desired, measurable, results
• Complete confidentiality & reliability

What we expect from you:

• Openness and no hidden agendas
• Access to all relevant facts & people
• Complete confidentiality
• Reliability & high quality information
• Feedback on the work we do

What outcomes we should expect

• You and your people feeling motivated and empowered to make a difference
• A relationship of mutual trust and benefit

Our guarantee.

All this is covered by our ‘no nonsense guarantee': if you're not delighted, tell us and we'll address it. If you're still not delighted, we'll send you your money back.

Cancellations:

We will endeavour to rebook any cancelled days with other clients, however, in the event that this is not possible, all cancellations within 2 weeks of an event will incur a 50% cancellation fee.

Please note: we always endeavour to give the best service for the price we charge, so we do not charge for ‘ad hoc' phone calls and email. However we do charge for time spent doing work over and above ‘ad hoc' communication.